Tech Tips, Workflow Solution

Properties can be used to select functionality you want to install in MSI.

There are many applications which provide multiple functionalities and we want to choose among those functionalities which are to be installed. So if you are purely packaging an MSI from scratch you can provide deployer with options.

In Workflow, the term "Collection" is a term that does not refer to traditional Altiris Collections, unless it has the Altiris icon. If it is a blue file box, then it can be used for array items.

We've been using the Workflow Solution for several months now, and while the integration with Altiris Helpdesk is pretty tight, it is missing some key features that just drive me nuts. One of those is the inability to dynamically assign a worker to an incident.

When using the Service Desk component "Create Ticket", notice the "Comment" field under the "Ticket Details" tab only shows information using a single line.

This will cause your comments to show on a single line when viewing from the Altiris Helpdesk side.

In some situations, your workflow process may need to be split into two or more separate streams. For example, you might need to have three people approve a request before continuing. If you did them sequentially, it would take a lot longer to obtain all the necessary approvals.

If you can't find the Altiris Agent tickle function in Workflow, this one is for you. For the uninitiated, the tickle function refers to the ability of the NS to instruct a managed computer to check-in immediately, as opposed to waiting for its next scheduled check-in interval. It's commonly used when you need a handful of computers to immediately perform an NS related activity such as installing software or applying a patch.