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Ghost/Altiris Issue: Unable to Use Ghost Client on a Machine Previously Imaged by Altiris

Ghost/Altiris Issue: Unable to Use Ghost Client on a Machine Previously Imaged by Altiris
Filed under: Ghost Solution Suite Application Compatibility
Randall Newnham's picture
Submitted by Randall Newnham on 25 September, 2008 - 16:38.

I ran across this issue when a customer called in about it. The alterations that Altiris does to the MBR interfere with using the Ghost client on that machine afterwards.

It creates an error message: "Error 15210: NTFS signature, should not be FAT32".

What we found to resolve the issue was to reinitialize the MBR through use of GDISK or FIXMBR.

Created document number 2008091609500360: "Error 15210: NTFS signature, should not be FAT32" occurs when using Ghost on a machine that previously had an Altiris image deployed to it.

In that kb article, I attached (in the Internal Notes section) a link to a legal case between ALtiris and Symantec (when they were different entities) wherein the alteration to the MBR by Altiris is described. Altiris-side people may already be aware of this, but this was new to me.

Thank you,

Randy

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Yes I have seen this issue

paulsmith's picture
Submitted by paulsmith on 26 September, 2008 - 15:14.

Yes I have seen this issue and found that just running fdisk /mbr before running the ghost.exe takes care of this.

KB article will be updated

Randall Newnham's picture
Submitted by Randall Newnham on 26 September, 2008 - 15:19.

Yes, I should have included that as well. I focused on GDISK primarily because it is bundled in the Ghost software and included on our Windows PE boot media. I will add this to the kb article I created.

cant locate attached doc

arjain's picture
Submitted by arjain on 20 November, 2008 - 23:28.

Hi Randall,

i can't locate the atatched document refered in your article.
Kindly let me know where it is shared

Thanks
arjain
www.syspanacea.com

Link to article

Randall Newnham's picture
Submitted by Randall Newnham on 21 November, 2008 - 10:34.

Arjain,

Here is a link to that article:

http://caselaw.lp.findlaw.com/scripts/printer_frie...

Thank you,

Randy

Can also use diskpart

misterka's picture
Submitted by misterka on 21 November, 2008 - 13:14.

add a text file named diskpart.txt to your boot disk or image.

it should contain:
select disk 0
clean

then you can run:
diskpart.exe -s x:\diskpart.txt

I've found this is the quickest way for me to run it in a job.

Thanks

arjain's picture
Submitted by arjain on 24 November, 2008 - 22:31.

Thank you Randall and misterka