Helpdesk Tasks Just for You
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Helpdesk Solution
Automation, Customization
Submitted by skakid on Fri, 2008-03-07 10:02.
Sometimes there are some tasks that just don't fit into the typical boxes we put them in. Maybe they're tasks that should be run by managers or maybe they're tasks that only Altiris Admins should use.
Adding the following "Advanced Condition" you can restrict the view to just a single user:
CURRENT_WORKER(worker_id) is equal to x
If it's a task that might be good for an entire team you can instead replace the first line with:
CURRENT_WORKER(worker_queue_id) is equal to x
X will of course be the worker's id or the queue's id as is applicable. You'll also probably want to compare the two values as a number.
(44 votes)
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Change Management Tasks
Great hint for newbies to helpdesk. I have created an additional field on our contacts table that is for CAB members and then use a task to allow CAB members to approve RFC type incidents.
Perfect Example
That is a perfect example. We discovered it after we began testing a major customization on our test box and couldn't reliably trust things would work in production as well.
We just setup this condition for our Altiris Admins to test.