Changing the String "A satisfaction survey was processed."

When a satisfaction survey is submitted in the Helpdesk, the string "A satisfaction survey was processed." displays at the top of the comment. Satisfaction surveys can be used for other purposes which would then require changing the string to something more generic.

Here is what you need to do:

Add a string override via the standard customization technique. The new string should have an id of "fmtIncidentRatingComment" and a single replacement parameter to hold the values:

<string id="fmtIncidentRatingComment">My custom comment.#cr;{0}</string>

The #cr; inserts a carriage return between the comment and the replacement parameter.

String Override

This is a portion of the custom.config file in the AeXHD directory:

<resourceLibs>
   <resourceLib file="CustomStrings.xml" path="~/custom/" />
</resourceLibs>

Portion of the CustomStrings.xml file:

<strings>
   <string id="csidNoCategory">--- Please Select ---</string>
   <string id="csidLblQueueList">Queue List:</string>
   <string id="csidLblScope">Scope:</string>
   <string id="csidLblResolution">Resolution:</string>
   <string id="fmtIncidentRatingComment">Contact Submitted Feedback.#cr;#cr;{0}</string>