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Enabling "Push Status to Children" for All Incidents

Enabling
Filed under: Helpdesk Solution Automation, Workflow
macten's picture
Submitted by macten on 30 October, 2006 - 15:26.

Helpdesk does not push the status of a parent incident to child incidents out of the box unless the incidents have certain properties set. To enable parent->child status updating, simply import the incident rule in this XML.

The specific property that must be set on an incident in order for it to inherit the status of the parent incident is "Parent Link Type" which must equal "Inherit Status". By default all incidents have a "Parent Link Type" of "Simple" so the built in automation rules that allow for parent->child status updating don't apply.

This XML file will set the "Parent Link Type" on all incidents that have been linked to a parent incident to "Inherit Status".

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Thank You

Submitted by Andrew Souter on 26 November, 2007 - 20:51.

Thanks for this, have been trying to figure this out for ages now and it finally works.

A

How do you apply the code?

Submitted by bdererei on 3 April, 2008 - 20:38.

I'm having the same issue as my friend here. But how do I apply this Code? The incident rule from the worker console doesn't allow me to put a raw code like that. It gives me logic I can put in to make it do whatever. But where do you suggest to put the code?