Diagnostics

Here are some more tips and tricks for those who use Deployment Solution for Dell Servers 3+ to manage their Dell Server hardware. This article builds on its predecessor, providing more shortcuts and clues on how to make your job easier as an IT manager over Dell systems.

In the previous 4 sections we covered troubleshooting for the Provisioning process for Intel vPro capable systems. The next few articles will cover troubleshooting the management side once systems have been provisioned. The management of AMT systems can be accomplished through Task Server (via the APIs included with Real-Time Console Infrastructure, or RTCI) or through the Real-Time tab available with Real-Time System Manager (RTSM). Part 5 covers the configuration of Real-Time Console Infrastructure, which both RTSM and Task Server uses when invoking AMT functions.

A common issue for Inventory Solution is for the Inventory Task to crash or hang in one way or another. This article discusses the common sources for the problem, including how to configure Inventory Solution to avoid them, or how to troubleshoot the issue if the standard fixes do not resolve the issue. Also included is the methodology of how to pinpoint where the issue is coming from, including how to generally fix the issues we have seen.