Customization

Do you publish your Winuser console to all users to view their Helpdesk Tickets? Do you worry that they have access to 'Create a new incident' and 'Request access to a resource'? Have you wondered how you can change that without disrupting your current Helpdesk users and consoles, as well as countless hours of changing and testing security settings? Here's how, in a few easy steps, to modify this worrisome page.

I ran across this scenario this week and thought you might be interested in an easy way to brand the software portal with your corporate logo.

We implemented Altiris Helpdesk in the last month or so. Besides using Altiris' versatile Helpdesk tool to automate and streamline as many processes as possible, one of my tasks was to setup a Change Management "module". I realize that a Change Management process is going to differ in many ways from place to place, but I hope this will help out someone looking to accomplish some of the same things I needed to.

Deployment Solution for Dell Servers 3.1 has introduced support for Bare Metal to Windows Server 2008 scripted installs via WinPE. This article will show you how to speed up this job by utilizing the Linux environment in the hardware configuration phase, which also has the benefit of giving you a wider range of hardware you can configure.

During our helpdesk roll-out, one of the tasks I set out to complete was the creation of a daily ticket reminder to users. Basically, this is a little summary to be sent every day to users and queues (if e-mail addresses were provided) with a count of Open, WIP (work in progress), and re-opened tickets. Here is how I went about creating this e-mail.

Trying to audit with a rule that must iterate through all user profiles who have logged in to Windows?

Here's a tip that should make your day.

Sometimes there are some tasks that just don't fit into the typical boxes we put them in. Maybe they're tasks that should be run by managers or maybe they're tasks that only Altiris Admins should use.