User Interface

Requiring End Users to Include Comments When Submitting Incidents

Filed under: Helpdesk Solution Basics, User Interface, Sample

Submitted by mboggs on Wed, 2008-06-25 12:23.

When using My Helpdesk Console (winuser), sometimes end users try to type their entire issue in the Title field, rather than the Comments field.

I created a Validation Rule which requires the end user to include a Comment when submitting an incident using My Helpdesk Console (winuser).

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Average: 3.7 (22 votes)

3 comments
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349 reads

Altiris and Intel vPro Use Cases

Filed under: Software Delivery Solution, Intel vPro Technology, Intel Centrino Pro Technology Features/Benefits, Software Delivery, User Interface

Submitted by Joel Smith on Tue, 2008-06-17 16:25.

What would you do if highly skilled hackers hired by a competitor infiltrated your environment, planting viruses to damage productivity and attempting to steal your intellectual property? What would you do if those same hackers began systematically bringing down vital computers used by executives and other high-profile workers? What can you do? These questions are posed to the Players, a fictional group of IT professionals working for Mighty Modern Marketing. Highlighting Intel vPro technology, this article series will follow their trials and exploits as they face a myriad of threats and issues attempting to derail their position as leader in their particular market.

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Altiris and Intel vPro Use Cases, Part 2: Antivirus

Filed under: Software Delivery Solution, Intel vPro Technology, Intel Centrino Pro Technology Features/Benefits, Software Delivery, User Interface

Submitted by Joel Smith on Tue, 2008-06-17 12:08.

If you have not read Part 1 of this series, please read it first. This is a continuation of that story.

Antivirus is a must for any IT infrastructure. Without it productivity is quickly reduced as viruses run rampant in the environment. Keeping Antivirus installed and up to date is vital to ensure continuity of business services. In Part 2 the IT team for Mighty Modern Marketing is put up to the challenge of protecting their network from viral attacks. Using Symantec End Point Protection, Altiris and the Intel vPro technology, they work to ensure that the viral attack and subsequent virus attempts fall ineffective.

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Average: 4.1 (17 votes)

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Duplicate Icons in the Quick Launch Tray - PC Transplant

Filed under: Deployment Solution Deployment, User Interface

Submitted by BRING on Fri, 2008-05-30 11:21.

Usually two is better than one. However, in this situation, that is not the case.

When deploying a recently-captured PC Transplant personality, it was discovered that there were 2 Microsoft Excel icons in the Quick Launch Toolbar, as shown in the image below. This was a problem.

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Average: 3.2 (45 votes)

1 comment
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244 reads

Missing "My Computer" and Other Desktop Items

Filed under: Deployment Solution User Interface

Submitted by BRING on Wed, 2008-05-21 14:21.

Wouldn't you be a bit frustrated if your My Computer icon disappeared? Well, that can happen.

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Average: 3.6 (44 votes)

2 comments
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506 reads

Configuring Security to Add or Limit Access to the Real-Time Tab in RTSM for AMT and WMI Access

Filed under: Real-Time System Manager Solution, Intel vPro Technology, Intel Centrino Pro Technology Provisioning, Security, User Interface

Submitted by Joel Smith on Wed, 2008-04-23 11:22.

The ability to provide access to the Real-Time tab of Resource Manager will enable administrators to provide this valuable tool to IT specialists or Helpdesk workers. Furthermore the ability to configure access to certain functions within the console will allow administrators to grant or restrict what users can do with Real-Time System Manager. This includes WMI functionality as well as powerful AMT functionality.

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Average: 4.1 (40 votes)

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Using SVS WMI and HTML to Create a Custom SVS User Tool

Filed under: Software Virtualization Solution Scripting, User Interface, Sample

Submitted by Jordan on Fri, 2008-04-11 09:35.

I recently got an e-mail about a company that wanted to push out 40+ layers to most of their computers and were seeing a huge performance hit because of this, I'm assuming they were activating all those layers from what the descriptions of their experience was and it got me thinking about the best way to deal with this situation. Well obviously you'd reply "have the users activate them when they need them and deactivate when they're done", the problem here is with the nature of SVS Admin-it's an admin tool and while you can do some permission stuff to limit its features it's not designed to customized in that way.

Average:

Average: 4 (33 votes)