Workflow

In its current state the Workflow component for creating an incident does not provide you a way to add an attachment to an incident. One workaround is to send an email to the Helpdesk system with the attachment in the email and the incident number in the subject heading. Here is a better way ...

We've been using the Workflow Solution for several months now, and while the integration with Altiris Helpdesk is pretty tight, it is missing some key features that just drive me nuts. One of those is the inability to dynamically assign a worker to an incident.

Workflow Solution has captured the attention of many in the industry. Intel, a strong supporter of the Altiris infrastructure, also sees a great deal of potential in this solution. Adding Intel vPro technology to the Workflow story will provide a wider range of abilities. In this series I will explore how the Altiris Manageability Toolkit for vPro Technology can integrate into Workflow Solution using the Notification Server 6.x infrastructure.

When using the Service Desk component "Create Ticket", notice the "Comment" field under the "Ticket Details" tab only shows information using a single line.

This will cause your comments to show on a single line when viewing from the Altiris Helpdesk side.

In some situations, your workflow process may need to be split into two or more separate streams. For example, you might need to have three people approve a request before continuing. If you did them sequentially, it would take a lot longer to obtain all the necessary approvals.

Altiris Workflow Solution allows non-technical business professionals to create, change, test, automate and manage the processes that drive your business. From service catalogs to hardware purchasing to tracking purchase orders, Workflow Solution allows you to manage the entire process, both the hardware and human interaction.

If you can't find the Altiris Agent tickle function in Workflow, this one is for you. For the uninitiated, the tickle function refers to the ability of the NS to instruct a managed computer to check-in immediately, as opposed to waiting for its next scheduled check-in interval. It's commonly used when you need a handful of computers to immediately perform an NS related activity such as installing software or applying a patch.

This article shows the troubleshooting methodology we use in Altiris Support to diagnose and remedy problems reported with Software Delivery Task Executions. As there are several components involved with a Task, this document covers all the mechanisms and potential problem points with the execution. This document does not cover download issues, though the symptoms associated with it are provided for reference.

Remote Configuration is the zero-touch configuration mechanism that allows Intel vPro AMT systems to be setup for AMT management without any manual intervention.

This article covers the Best Practices for setting up Remote Configuration and using the Out of Band Delayed Provisioning Task to remotely and automatically provision systems for use within the Altiris infrastructure.

Automating processes that involve people requires gathering their feedback in a variety of ways. Workflow solution has the capability to gather human feedback via online forms, forms presented to their mobile devices and sending and receiving email.