Can I automatically send satisfaction surveys on a random schedule?

Q:
Brandon asked, "I would like to automate the Helpdesk Solution to automatically send satisfaction surveys on a random schedule. For example, I might configure it to send out one survey per worker per week. Is this possible?"

A:
Brandon, we are happy to report that Helpdesk Solution 6.0 SP3 shipped with a satisfaction survey random function that can be used in the notify rules (satisfaction surveys are driven by a Helpdesk Notify Rule), specifically for this purpose. The feature added in the 6.0 SP3 is an additional condition.

When all of these are TRUE
"HDQUERY[[SELECT FLOOR(RAND() * 100)]]" is less than "50"
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If you add this condition to your version and change the value behind less than, you can control the send rate of the survey.