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Require a Contact

Require a Contact
Filed under: Helpdesk Solution Basics, Best Practices
MBHarmon's picture
Submitted by MBHarmon on 27 June, 2008 - 09:04

In some environments, or for some ticket types, there always needs to be a contact. For those options you can create a validation rule that will require this option.

If creating your validation rule for something such as a "Request" Type just enter it with the following parameters:

Name: Contact must be selected

Comment: Requires workers to enter select a contact when none has been selected.

Display this message: Please select a valid contact. The contact field is blank.

When: Every time incident is saved

When ALL of these are TRUE
 "Type" is not equal to "Request"
 "workitem_contact_id" is the same as "1"

To enter the last line of that parameter just use an <Advanced Condition>

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