SVS Layer Export Looks Good but no VSA is Created

The Altiris support guys and gals are the world's best problem solvers. Here's one such problem (and its resolution) that's been haunting a few of our SVS users.

If you're seeing this ...
You've exported an SVS layer to a VSA file. The process completes and a message states the export was successful. But then, when you check the directory that should contain the new VSA, it's not there. Nothin' but smoke.

And you've done this ...
If you've changed the path that contains the SVS layers, known as the Redirect area, from its default location (C:\fslrdr) to a new location, you're half way to solving your problem. After careful study, the support techs found that if the new location contains spaces in the path (C:\Program Files\fslrdr) the aforementioned problem rears its ugly head.

Never fear ...
If you have created layers on a system that is experiencing this problem there is a way to manually save the layer information, change the redirect area, and then move the layer information back into SVS Admin so it can be successfully exported in a VSA file. Get the detailed steps to full resolution in knowledgebase article 22343 courtesy of our friends in support.