Workflow Solution

Service Desk Component "Create Ticket" - Comments Format

Andy Tous — Wed, 23 Jul 2008 10:48:11 -0500

When using the Service Desk component "Create Ticket", notice the "Comment" field under the "Ticket Details" tab only shows information using a single line.

This will cause your comments to show on a single line when viewing from the Altiris Helpdesk side.

Miami User Group

Ensuring Parallel Workflow Tasks are Allowed to Complete

scottwed — Tue, 03 Jun 2008 13:02:15 -0500

In some situations, your workflow process may need to be split into two or more separate streams. For example, you might need to have three people approve a request before continuing. If you did them sequentially, it would take a lot longer to obtain all the necessary approvals.

Workflow Solution

Best Practices for Optimizing SQL Server in SAN Environments Using Altiris Products

BRING — Thu, 29 May 2008 16:35:55 -0500

This article includes items to be aware of when using SAN technology with SQL Server and Altiris products. Thanks to the Notification Server Sustained Engineering team for initial development work on this document.

Asset & CMDB

Altiris WorkFlow: Part 5 - Adding Components to a Basic WorkFlow Project

fireeyes — Tue, 27 May 2008 14:52:31 -0500

In this article, we will see how easy it is to add more components and features to a basic WorkFlow project. Please refer to the previous articles if you aren't familiar with basic WorkFlow.

Workflow Solution

WorkFlow Solution Project, Part 4

fireeyes — Tue, 27 May 2008 11:10:29 -0500

In this lesson, we'll learn how to create a Workflow Project using the "workflow dialog", "send e-mail," and "form builder" components.

Let's do it!

Workflow Solution

Altiris WorkFlow, Part 3: Enhanced Web Forms

fireeyes — Mon, 12 May 2008 12:32:29 -0500

In the Part 2 of this series, we walked through the workflow for creating a basic Web form. In this article, we will enhace that example and see how easy it is to add more more components and features to your workflow.

Workflow Solution

Altiris WorkFlow, Part 2: Creating a Web Form

fireeyes — Fri, 09 May 2008 10:46:13 -0500

Bust out your notebooks, Juice readers. We're going to continue this Workflow series with a lesson about the creation and use of Web forms.

Pencils ready. Begin.

Workflow Solution

Free Workflow E-Learning Course: Through June 30, 2008

Shadrocks — Thu, 08 May 2008 14:52:06 -0500

If you have been disappointed with the lack of how-to documentation about using Workflow solution, here is a free e-learning class, provided by Altiris, to get you started.

I installed the solution for a look and quickly hit a wall when I attempted to build my first workflow. This 26-minute course looks as though it will be a big help.

Austin User Group

Workflow Installation and Configuration, Part 1

fireeyes — Mon, 05 May 2008 14:11:39 -0500

Altiris Workflow Solution allows non-technical business professionals to create, change, test, automate and manage the processes that drive your business. From service catalogs to hardware purchasing to tracking purchase orders, Workflow Solution allows you to manage the entire process, both the hardware and human interaction.

Workflow Solution

Doing a 'Tickle' With Workflow Solution

scottwed — Fri, 02 May 2008 10:23:49 -0500

If you can't find the Altiris Agent tickle function in Workflow, this one is for you. For the uninitiated, the tickle function refers to the ability of the NS to instruct a managed computer to check-in immediately, as opposed to waiting for its next scheduled check-in interval. It's commonly used when you need a handful of computers to immediately perform an NS related activity such as installing software or applying a patch.

Workflow Solution