Altiris Juice - A Community for Altiris Product Enthusiasts

Find Computers by Primary or Logged on User

EMercado — Thu, 22 May 2008 13:47:53 -0500

As we all know, Client Management Suite deals with computers, not users. So the problem we're all faced with when a user opens a helpdesk ticket is "what PC are they on?"

This tool makes it easy to find the computer(s) a user is using. Just type their logon name and click one button! Bam, a list of their computers.

Helpdesk Solution

Linux Broadcom Driver for Deployment Solution SP2

blollich — Tue, 04 Dec 2007 09:49:02 -0600

Broadcom driver for the following chipsets: 5702, 5705, 5751, 5752, 5753, 5754, 5755, 5782.

(A number of Dell Optiplex and Latitude models require this driver.)

Helpdesk Solution

E-mail Template for Helpdesk Solution

razell — Mon, 01 Oct 2007 11:54:04 -0500

Here's a template that can be used to provide a different view into the Helpdesk Solution. It is currently being used by my team when they want give complete information about an incident (without hidden comments) by mail to someone other than the initial contact.

Helpdesk Solution

Spreadsheet for Categories and Queues

Ives Ledegen — Fri, 03 Aug 2007 11:05:26 -0500

You can find an article describing how to use an Excel spreadsheet for managing large Helpdesk category systems here.

A former colleague and I added a column to this spreadsheet so routing rules can be created quickly, easily and with fewer risks on a large number of categories.

Helpdesk Solution

Set Helpdesk Owner to the "Assigned To" Queue

smassie — Thu, 28 Jun 2007 11:31:07 -0500

Here's a useful incident rule that my customers like. It sets the owner of an incident to be the assigned to worker's queue. In essence this enables you to say this item belongs to this queue but is currently being worked on by this member of the queue. If you then set up queries and reports you can use this to see what belongs to each group, and then who is working on it.

Helpdesk Solution

NT User Helpdesk with Attach Document

smassie — Wed, 06 Jun 2007 10:07:19 -0500

This template file was requested by one of our customers. Hopefully it'll be useful to others in the Juice community. It basically changes the NT user helpdesk to add the ability to attach documents to tickets.

Helpdesk Solution

Flagging Helpdesk VIPs Based on AD Groups

blollich — Tue, 22 May 2007 12:11:14 -0500

Let me start by saying I'm very new to Altiris and there may be a better solution than this.... And this is my first Juice post.

Here's a handy script we use to flag certain employees as VIPs in our Altiris Helpdesk system. Check it out.

Helpdesk Solution

Intel vPro is wicked cool! Bring it to life with Altiris Helpdesk.

Sean Yarger — Wed, 18 Apr 2007 10:53:08 -0500

Attached is an export file with some cool new vPro tasks for Helpdesk. These tasks will invoke RTSM for a vPro-enabled machine. Just stage the XML file in a folder of your choice and import the tasks by selecting Admin/Import Admin Data.

Intel | Altiris

Quick Access to Helpdesk Incidents, Knowledgebase Articles, and More

santana — Sun, 25 Mar 2007 19:15:03 -0500

We're big fans of anyone who builds a tool that makes life a little easier for the rest of us. Santana (the programmer, not the rock group) created this slick interface that gives you quick and easy access to Helpdesk incidents or KB articles.

Helpdesk Solution

Battinfo Utility for 3/07 Lenovo Battery Recall

bkaulins — Fri, 09 Mar 2007 14:24:05 -0600

Here's the newest version of the battinfo tool from Lenovo. It allows you to export the collected data to one excel file. I've also included the .bat we used to help deploy and gather the info.

Asset & CMDB