Downloads, Helpdesk

Broadcom driver for the following chipsets: 5702, 5705, 5751, 5752, 5753, 5754, 5755, 5782.

(A number of Dell Optiplex and Latitude models require this driver.)

Here's a template that can be used to provide a different view into the Helpdesk Solution. It is currently being used by my team when they want give complete information about an incident (without hidden comments) by mail to someone other than the initial contact.

You can find an article describing how to use an Excel spreadsheet for managing large Helpdesk category systems here.

A former colleague and I added a column to this spreadsheet so routing rules can be created quickly, easily and with fewer risks on a large number of categories.

This template file was requested by one of our customers. Hopefully it'll be useful to others in the Juice community. It basically changes the NT user helpdesk to add the ability to attach documents to tickets.

Attached is an export file with some cool new vPro tasks for Helpdesk. These tasks will invoke RTSM for a vPro-enabled machine. Just stage the XML file in a folder of your choice and import the tasks by selecting Admin/Import Admin Data.

We're big fans of anyone who builds a tool that makes life a little easier for the rest of us. Santana (the programmer, not the rock group) created this slick interface that gives you quick and easy access to Helpdesk incidents or KB articles.

Here's the newest version of the battinfo tool from Lenovo. It allows you to export the collected data to one excel file. I've also included the .bat we used to help deploy and gather the info.