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Too many emails after assigning a ticket

Too many emails after assigning a ticket
Submitted by moogfdw on 17 September, 2008 - 09:21.

Currently I get too many emails after a ticket has been entered into Altiris ServiceDesk. Can anyone provide some assistance and help me understand what "contact e-mail" changes and "Version" changes mean as it relates to notify rules?

double notifications?

MBHarmon's picture
Submitted by MBHarmon on 17 September, 2008 - 12:08.

If you're sending an notification when the Contact e-mail changes then every time the contact of a ticket changes to something different than it was you'll get an e-mail.

Version Changes would be any note or some other information is changed or added on an incident.

If you have this enabled to send to you when both of these items are covered you'll get two notifications for the same note. That could be part of the problem.

Also I remember there was a bug in notifications in SP4 of helpdesk that would sometimes end up sending two notifications.