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Need help using Customer Survey

Need help using Customer Survey
Submitted by Pete on 7 September, 2008 - 04:53.

I am new to Altiris and created a new Notify Rule to send out the canned Customer Survey. Got that to work, but when I submit, I get the following error:

Only the current contact can view or modify this incident.

• Exception - Altiris.Helpdesk.Services.WorkItemException: Only the current contact can view or modify this incident.
• The originator of the previous log entry was itself an Exception. The last non-Exception occurred at stack index 1: Altiris.Helpdesk.Services.WorkItemDataSet.Fetch
• Exception - Altiris.Helpdesk.Services.WorkItemException: Only the current contact can view or modify this incident.
at ASP.MyHDThankYou_ascx.LoadDataSources()
at Altiris.AppWeaver.TemplateModule.OnLoad(EventArgs e)

Any advice on fixing it would be appreciated. Thanks...

This is actually by design.

bgreen's picture
Submitted by bgreen on 8 September, 2008 - 09:38.

This is actually by design. Only the NT ID of the contact of the incident for which the survey is sent has permissions to submit results for the survey.

If you want to do testing on the survey, create a test incident with you as the contact, and have a survey sent for that one.

Thanks

Submitted by Pete on 9 September, 2008 - 02:09.

BGreen.Thanks. I was looking at that today. Appreciate the feedback.