Past Due Date
Submitted by johnnyboy on 22 August, 2008 - 08:15.
I have a task that runs every ten minutes to determine if there are any incidents that are past due. However, once that incident has been reported as Past due, the next time the task runs, I do not want to include that incident. Any ideas? Thanks!
John
RE:Past Due Date
What I would do is create a new Status code and name it Past Due. You can then have your task change the Incident's status to Past Due. In that case, you can add a condition to your task to exclude incidents with status code "Past Due."