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Helpdesk generated tickets

Helpdesk generated tickets
Submitted by Jeanne on 27 June, 2008 - 07:53.

A call ticket is generated from my system and I can not find out where it comes from it is generated daily it comes in Assigned: level 1 |Category: How to Priority: ASAP|Urgency: High|Impact: High|Type:Other| Status:Planned|Owner:Altiris Inventory Solution for windows 6.1 SP 1| Created by: Altiris Inventory Solution for windows 6.1 SP 1| Modified by: Altiris Inventory Solution for windows 6.1 SP 1 daily at 2:12:46 AM. I have looked and hunted and I can not find the source of this call ticket and it is making me nuts.

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RE:Helpdesk generated tickets

mabdelnabi's picture
Submitted by mabdelnabi on 1 July, 2008 - 11:17.

There are couple of auto generated reports that gets send from the Notification Server to the Altiris Email. If you have your Helpdesk setup to use the same Email address then it will create an Incident every time you get that email.
You can disable those kind of emails/reports from the Task Tab in NS and it's usually under one of the Notification Policies.