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Helpdesk Specific Incident Rule Needed

Helpdesk Specific Incident Rule Needed
Submitted by Paul Manfredi on 7 April, 2008 - 13:51.

I'm trying to create an incident rule that will change the status of an incident to closed, 48 hours after it has been changed to resolved, then notify the contact.

Try this

dfnkt_'s picture
Submitted by dfnkt_ on 8 April, 2008 - 12:51.

Nice tech tip written by George Wagner can be found here

http://juice.altiris.com/tip/3826/automatically-cl...

His is set to 24 hours but I'm sure that 48 hours would an easy modification.

LOL thanks caley you beat

Submitted by George Wagner on 11 April, 2008 - 23:26.

LOL thanks caley you beat me to it. :)