Spreadsheet for Categories and Queues
Filed under:
Helpdesk Solution
Configuration, Installation
Submitted by Ives Ledegen on 3 August, 2007 - 10:05.
You can find an article describing how to use an Excel spreadsheet for managing large Helpdesk category systems here.
A former colleague and I added a column to this spreadsheet so routing rules can be created quickly, easily and with fewer risks on a large number of categories.
Regards,
Ives
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(28 votes)
| Attachment | Size |
|---|---|
| categories and queues.xls | 353 KB |
| Juice - Creating Routing Rules.doc | 759.5 KB |
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Thank You
Any little thing like this that will help manage and help us get our helpdesk up will be very valuable!
Thanks