E-mail Template for Helpdesk Solution
Filed under:
Helpdesk Solution
Customization
Submitted by razell on 1 October, 2007 - 10:54.
Here's a template that can be used to provide a different view into the Helpdesk Solution. It is currently being used by my team when they want give complete information about an incident (without hidden comments) by mail to someone other than the initial contact.
Here's what the template looks like in action:
Here's the code:
<html>
<head>
<title>Altiris Information</title>
<style>
body
{
margin:0px;
padding: 0px;
font-size: x-small;
font-family: verdana;
color:dimgray;
background: #F7FBFF;
}
a
{
color: blue;
text-decoration: underline;
}
div.banner
{
background-color: #FFFFFF
;
padding:6px;
}
div.body
{
padding:6px;
}
table.banner
{
border:#7396B5 0px solid;
color: #000063;
}
table
{
font-size:x-small;
}
.txtSubTitle
{
font-weight: bold;
font-size: x-small;
color: #42698c;
font-family: Verdana;
}
/*E-mail Critical*/
.emailCriticalTitle
{
color:white;
font-weight:normal;
font-size:x-small;
background-color:#DE0000;
padding:6px;
}
.emailCriticalText
{
color:#DE0000;
padding:6px;
margin-bottom:4px;
font-size:x-small;
background-color: #fff2f2;
border: #DE0000 1px solid;
}
/*E-mail High*/
.emailHighTitle
{
color:black;
font-weight:normal;
font-size:x-small;
background-color:#FF9A00;
padding:6px;
}
.emailHighText
{
color:black;
padding:6px;
margin-bottom:4px;
font-size:x-small;
background-color: #FFEFD6;
border: #FF9A00 1px solid;
}
/*E-mail Medium/Warning*/
.emailMedWarnTitle
{
color:black;
font-weight:normal;
font-size:x-small;
background-color:#FFE34A;
padding:6px;
}
.emailMedWarnText
{
color:black;
padding:6px;
margin-bottom:4px;
font-size:x-small;
background-color: #FFF3CE;
border: #FFE34A 1px solid;
}
/*E-mail Normal*/
.emailNormalTitle
{
color:#f5fff5;
font-weight:normal;
font-size:x-small;
background-color:green;
padding:6px;
padding-right:6px;
}
.emailNormalText
{
color:black;
padding:6px;
margin-bottom:4px;
font-size:x-small;
background-color: #eefff5;
border: green 1px solid;
}
/*E-mail Low*/
.emailLowTitle
{
color:#63655A;
font-weight:normal;
font-size:x-small;
background-color:#CECBBD;
padding:6px;
padding-right:6px;
}
.emailLowText
{
color:#63655A;
padding:6px;
margin-bottom:4px;
font-size:x-small;
background-color: #EFEBDE;
border: #CECBBD 1px solid;
}
/*Text settings for email messages*/
.txtMsgValue
{
color:black;
font-weight:bold;
width:100%;
}
.txtMsgCritical
{
color:#DE0000;
font-weight:bold;
width:100%;
}
.txtMsgHigh
{
color:#FF9A00;
font-weight:bold;
width:100%;
}
.txtMsgMedWarn
{
color:goldenrod;
font-weight:bold;
width:100%;
}
.txtMsgNormal
{
color:green;
font-weight:bold;
width:100%;
}
.txtMsgInfo
{
color:#63655A;
font-weight:bold;
width:100%;
}
.txtMsgLabel
{
color:dimgray;
padding-left:20px;
padding-right:5px;
white-space:nowrap;
}
.txtMsgComment
{
color:dimgray;
padding-left:20px;
padding-right:5px;
}
hr
{
width: 100%;
color: gainsboro;
height: 1px;
}
.style5 {
color:dimgray;
padding-left:20px;
padding-right:5px;
white-space:nowrap;
text-decoration: underline;
}
</style>
</head>
<body>
<basefont face="Verdana,Arial,Geneva,Sans-Serif" size="2" />
<!-- Header =========================================== -->
<div class="banner">
<table width=100% cellpadding="0" cellspacing="0" class="banner" ID="Table6">
<tr valign="top">
<td width="465" nowrap bgcolor="#FF0000" style="padding-left:10px;"> <span style="font-size:12pt;font-weight:normal;color:#F7FBFF;"><big>Your Support Team</big><br>
</span> <span style="font-weight: bold;font-size: 12pt;color:#000063;"><font color="#000000">Need
More Information</font></span></td>
<td width="535" nowrap bgcolor="#000000" style="padding-left:10px;"> </td>
</tr>
</table>
</div>
<div class="body">
<table width="100%" cellpadding="0" cellspacing="0" ID="Table5">
<tr valign=top>
<td class="NUMBER_MAP(WORKITEM(workitem_priority_lookup_id), 100[[emailCriticalTitle]], 200[[emailHighTitle]], 300[[emailMedWarnTitle]], [[emailLowTitle]])">
<b>WORKITEM(workitem_priority_lookup_value)</b>
</td>
<td class="NUMBER_MAP(WORKITEM(workitem_priority_lookup_id), 100[[emailCriticalText]], 200[[emailHighText]], 300[[emailMedWarnText]], [[emailLowText]])"
width=100%> <b>WORKITEM_LINK[[<a href=http://aldisupport/aexhd/winuser/Default.aspx?cmd=homeMyHD&id=workitem(workitem_number) > Click here
to see the Incident </a>]]</b> </td>
</tr>
<tr><td colspan=4><br>
<img src="URLALIAS(AppWeaverURL)/images/spacer.gif" height=4 width=1></td></tr>
</table>
<table>
<tr>
<td class="txtMsgLabel">Incident number : </td>
<td class="txtMsgValue" width="30%">WORKITEM(workitem_number) </td>
<td class="txtMsgLabel"> </td>
<td class="txtMsgValue" width="30%"> </td>
</tr>
<tr>
</tr>
<td class="txtMsgLabel"><br />Title: </td>
<td class="txtMsgValue" width="30%">WORKITEM(workitem_title) </td>
<td class="txtMsgLabel"> </td>
<td class="txtMsgValue" width="30%"> </td>
</tr>
<td colspan="2"> </td>
</tr>
<tr>
<td colspan="2" class="txtSubTitle">
Alert Details
</td>
</tr>
<tr>
<td class="txtMsgLabel">Priority : </td>
<td class="txtMsgValue"><span class="NUMBER_MAP(WORKITEM(workitem_priority_lookup_id), 100[[txtMsgCritical]], 200[[txtMsgHigh]], 300[[txtMsgMedWarn]],
[[txtMsgValue]])">WORKITEM(workitem_priority_lookup_value)</span></td>
</tr>
<tr>
<td class="txtMsgLabel">Status : </td>
<td class="txtMsgValue">WORKITEM(workitem_status_lookup_value)</td>
</tr>
<tr>
<td class="txtMsgLabel">Category : </td>
<td class="txtMsgValue">WORKITEM(workitem_category_tree_value)</td>
</tr>
<tr>
<td colspan="2" class="txtSubTitle">
<br /><br />Your current worker Support Information
</td>
</tr>
<tr>
<td class="txtMsgLabel">treated by : </td>
<td class="txtMsgValue" width="30%">WORKITEM(modified_by_worker_full_name) </td>
<td class="txtMsgLabel"> </td>
<td class="txtMsgValue" width="30%"> </td>
</tr>
<tr>
</tr>
<td class="txtMsgLabel">mail : </td>
<td class="txtMsgValue" width="30%">WORKITEM(modified_by_worker_email) </td>
<td class="txtMsgLabel"> </td>
<td class="txtMsgValue" width="30%"> </td>
<td colspan="2"> </td>
</tr>
<tr>
</tr>
<td class="txtMsgLabel">phone : </td>
<td class="txtMsgValue" width="30%">WORKITEM(modified_by_worker_phone) </td>
<td class="txtMsgLabel"> </td>
<td class="txtMsgValue" width="30%"> </td>
<td colspan="2"> </td>
<tr>
<tr>
<tr>
<td colspan="2" class="txtSubTitle"><br /><br /><br />Comment
<tr>
<td colspan="6"><span style="font-size:xx-small;"> </span>
</tr>
<tr>
</tr>
<td colspan="6" class="txtSubTitle"> <u><font color="#0000FF">History</font></u>
</td>
<tr> </tr>
REGEX{{HISTORY_LIST[[<TR><TD TAG=$$workitem_comment_visible_to_guest$$ class="txtMsgValue" colspan="6" valign="top" bgcolor="#FFCC66"><small><b>$$workitem_modified_on$$</b></small></TD></TR><TR><TD TAG=$$workitem_comment_visible_to_guest$$ class="txtMsgValue" colspan="6" valign="top" style="width:100%;" height="13"><font size="-2">$$workitem_comment$$</font></TD></TR>]]}}{{(<TR><TD TAG=0)(.*?)(</TR>)}}{{ }}
</b></small></td>
</tr>
<tr>
<tr>
<td class="txtMsgValue" colspan="6" valign="top" style="width:100%;" height="13"> </td>
</table>
</div>
</body>
</html>
</html>
(32 votes)
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Help with Template
This will help out with some of the techs questions. But when I use the supplied code I'm getting just the code in my email not the action?
fun
nice fun little thing that could come in very handy in many situations.